• Refund policy

Refund policy

We want you to be happy with your purchase. Please carefully review your order before completing your purchase.

No Returns or Exchanges After Shipping

All orders are final once they have been shipped. We do not accept returns, refunds, or exchanges after an order has been shipped.

Please make sure you select the correct size, color, style, and quantity before placing your order. Once your order has been shipped, we are unable to make changes to the order or accept requests for returns or exchanges.

Before Your Order Ships

If you need to make a change or cancel your order, please contact us as soon as possible at y2k.preloved.kt@gmail.com.

We will do our best to accommodate your request, but we cannot guarantee that changes or cancellations will be possible once your order has entered processing or shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us at y2k.preloved.kt@gmail.com as soon as possible, preferably within 48 hours of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photos or videos showing the item and the problem

  • Photos of the packaging, if it was damaged during delivery

We will review the issue and, if the claim is approved, we will work with you to provide an appropriate resolution.

Exceptions

Returns or exchanges are not accepted for:

  • Change of mind

  • Incorrect size selection

  • Incorrect color or style selection

  • Items that no longer fit

  • Items that have been worn, washed, altered, or damaged after delivery

  • Sale or discounted items

  • Any order that has already been shipped

The only exceptions are items that arrive damaged, defective, or incorrect, subject to our review and approval.

Exchanges

We do not offer exchanges after an order has been shipped.

If you have any questions about sizing or product details, please contact us before placing your order so we can help you make the right selection.

Refunds

Because all orders are final once shipped, refunds are generally not available after shipment.

If your item arrives damaged, defective, or incorrect and your claim is approved, we will explain the available resolution, which may include a replacement or refund depending on the circumstances.

For any questions regarding this policy, please contact us at y2k.preloved.kt@gmail.com.