• Shipping policy

Shipping policy

Shipping Policy

Last updated: September 7, 2026

Thank you for shopping with Y2K Preloved Store - Pakistan. This Shipping Policy explains our shipping charges, Cash on Delivery (COD) option, and delivery process for orders placed through our store.

1. Shipping Fee

We charge a flat shipping fee of Rs. 300 per order within Pakistan.

  • Standard shipping fee: Rs. 300 per order

  • The shipping fee applies regardless of the number of items in an order, unless otherwise stated.

  • In certain cases, we may require the shipping fee to be paid in advance before dispatch.

2. Cash on Delivery (COD)

We offer Cash on Delivery (COD) for eligible orders within Pakistan.

Under COD, the applicable order amount is paid when the order is delivered.

However, Y2K Preloved Store - Pakistan reserves the right to request the Rs. 300 shipping fee to be paid in advance before shipping an order. This may be required for certain orders based on order history, delivery circumstances, location, or other operational considerations.

If the shipping fee has been paid in advance, the remaining applicable order amount will be collected through COD upon delivery.

3. Order Confirmation

We may contact customers by phone, WhatsApp, email, or other available means to confirm an order before dispatch.

An order may be cancelled or held if we are unable to confirm the order or if the required shipping payment is not received.

4. Order Processing

Orders are generally processed after they have been placed and, where applicable, confirmed.

Processing time may vary due to order volume, weekends, public holidays, product availability, or other circumstances.

We will make reasonable efforts to dispatch confirmed orders as soon as possible.

5. Delivery

Delivery times vary depending on the customer's location and the courier service used.

Delivery may be delayed due to:

  • Courier operational delays

  • Weather conditions

  • Public holidays

  • Incorrect or incomplete delivery information

  • Unforeseen circumstances

Once an order has been handed over to the courier, delivery is handled by the courier service.

6. Delivery Address

Customers are responsible for providing a complete and accurate delivery address and contact number when placing an order.

We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.

7. Failed or Refused Deliveries

If a customer refuses to accept a COD order or the courier is unable to deliver an order because of incorrect information, repeated absence, or other circumstances attributable to the customer, additional shipping or re-delivery charges may apply if the order is sent again.

We reserve the right to restrict or require advance shipping payment for COD orders from customers with repeated refused, cancelled, or failed deliveries.

8. Shipping Damage or Incorrect Items

If your package arrives visibly damaged, or you receive an item that is different from what you ordered, please contact us as soon as possible with your order number and clear photos/videos of the package and item.

Such cases will be reviewed individually.

Because we sell preloved/vintage items, normal signs of wear, minor imperfections, fading, or variations consistent with an item's listed condition are not considered shipping damage or defects.

9. No Returns or Exchanges After Shipping

Once an order has been shipped, we do not accept returns or exchanges.

Exceptions may apply only where an item is confirmed to have been damaged during delivery, defective, or incorrectly sent, subject to our review.

Please see our Return & Exchange Policy for more information.

10. Contact Us

For questions about shipping or your order, please contact us:

Y2K Preloved Store - Pakistan
AQ Super Market, Bahria Town Karachi,
Karachi 75340, Pakistan

Email: y2k.preloved.kt@gmail.com